FluxPlay.TV Refund and Cancellation Policy

FluxPlay.TV Refund and Cancellation Policy

Welcome to the official FluxPlay.TV Refund and Cancellation Policy. We aim to keep our IPTV subscription policies clear, fair, and transparent. Please review the terms below to understand eligibility, timelines, and how to contact our support team.

Refunds, cancellations & assistance for FluxPlay.TV IPTV plans.

1) Scope of This Policy

This page explains how FluxPlay.TV handles refunds, cancellations, renewals, trials, and billing disputes for IPTV subscriptions purchased on our website or via authorized partners. By subscribing to any plan, you agree to this FluxPlay.TV Refund and Cancellation Policy and our Terms of Service.

2) Refund Eligibility

Because IPTV is a digital service delivered instantly, refunds are available only under specific circumstances:

  • Critical technical issue prevents access and our support cannot resolve it within 48 hours of your ticket.
  • Duplicate order or double charge by mistake.
  • Payment processing error on our side.

Once approved, refunds are issued to the original payment method within 5–10 business days. You will receive an email confirmation.

Refund request window

Submit your request within 7 days from purchase. After this period, refunds are not available (unless required by applicable law).

3) Non-Refundable Cases

  • Issues caused by user device configuration, outdated apps, or unstable internet.
  • Use of unsupported hardware, illegal decoders, or VPN/firewall settings blocking streams.
  • Partial consumption of the plan (e.g., used days of a monthly plan) or expired subscriptions.
  • Account sharing or breaches of our Acceptable Use Policy.

4) Cancellation Policy

You may cancel anytime. If cancellation occurs after activation, your IPTV plan remains active until the end of the current billing period—no partial refunds. We do not auto-renew without your consent. To cancel, contact FluxPlay Support or email support@fluxplay.tv.

5) Trials & Testing

We may offer trial access so you can test device compatibility. After upgrading from a trial to a paid plan, the purchase is governed by this FluxPlay.TV Refund and Cancellation Policy and is non-refundable unless it meets the eligibility rules above.

6) How to Request a Refund

  1. Open a ticket via our Contact page or WhatsApp (start chat).
  2. Provide order ID, payment email, device type, app used, and a brief description. Include screenshots/video if possible.
  3. Our agents will attempt resolution within 48 hours. If unresolved and eligible, we’ll approve your refund.

7) Billing, Renewals & Pricing

Plans are billed in advance for the selected term. If you voluntarily renew, the new term starts immediately. Any pricing changes are posted on the website. Renewed plans follow this same FluxPlay.TV Refund and Cancellation Policy.

8) Disputes & Chargebacks

If you believe you were charged in error, contact us first. Filing a bank chargeback without contacting support may delay resolution. We are committed to a fair outcome and fast assistance.

9) Contact FluxPlay.TV Support

10) Useful Links

11) Updates to This Policy

We may update this page to reflect service or legal changes. The latest version of the FluxPlay.TV Refund and Cancellation Policy is always published here. Continued use of the service after updates means you accept the revised policy.

Ready to get started? View our subscription plans or talk to support for quick assistance.