Privacy Policy – FluxPlay.TV

Last updated: 15/03/2025

At FluxPlay.TV, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and your rights regarding your information. By using FluxPlay.TV, you agree to the practices described in this policy.

1. Information We Collect

We collect two types of information:

a) Personal Information

Information that identifies you as an individual, such as:

  • Name and email address.

  • Billing address and payment details (processed securely by third-party providers).

  • Device information (type, model, app, MAC address if applicable).

  • Support communications you send us.

b) Non-Personal Information

Technical and usage data that does not directly identify you, such as:

  • IP address and geolocation.

  • Browser type, operating system, device type.

  • Cookies and usage logs (pages viewed, time spent).

2. How We Use Your Information

We use collected data to:

  • Process and deliver your IPTV subscription.

  • Provide customer support and technical assistance.

  • Communicate important updates and service notices.

  • Improve our website, apps, and services.

  • Prevent fraud, unauthorized access, and misuse.

  • Comply with legal obligations.

3. Cookies

  • We use cookies to enhance functionality, analyze traffic, and remember preferences.

  • Cookies may be session-based (expire when you close your browser) or persistent (stored until deleted).

  • Third-party cookies (analytics, advertising) may also be used.

  • You can block or delete cookies in your browser settings, but some features of our site may not work properly.

4. Sharing of Information

We do not sell your personal data. We may share limited information only with:

  • Payment processors (to handle billing securely).

  • Hosting/CDN providers (to deliver content efficiently).

  • Analytics/security providers (for fraud prevention and service improvements).

  • Legal authorities when required by law.

5. Data Retention

We retain your data only as long as necessary to:

  • Provide you with active services.

  • Fulfill legal, tax, and compliance requirements.

  • Resolve disputes and enforce agreements.

6. Data Security

  • We use encryption (SSL), firewalls, and monitoring systems to protect your data.

  • However, no system is 100% secure; you share data at your own risk.

  • In case of a breach, we will act promptly and notify affected users if required by law.

7. Your Rights

Depending on your location, you may have rights under GDPR/CCPA, including:

  • Access to the data we hold about you.

  • Request correction or deletion of your personal data.

  • Restrict or object to processing.

  • Data portability.

To exercise these rights, contact us at privacy@fluxplay.tv.

8. Children’s Privacy

FluxPlay.TV is not directed to children under 16. We do not knowingly collect data from minors. If such information is found, we will delete it immediately.

9. Third-Party Links

Our website may contain links to third-party websites. FluxPlay.TV is not responsible for the privacy practices of these external sites.

10. Updates to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page indicates the latest version. Changes will be effective immediately upon posting.

11. Contact Us

For privacy concerns or data requests:
📧 privacy@fluxplay.tv
📧 support@fluxplay.tv